Refund policy

💌 Return and Refund Policy

We want you to love your stickers as much as we loved making them! If something's not quite right, here's how returns work.

🔄 Our Return Window

You have 30 days from the date your order is delivered to request a return. After that window closes, we're unable to accept returns — so don't let those stickers sit too long before deciding!

✅ What Can Be Returned

To be eligible, items must be:

  • Unused and in their original condition
  • In their original packaging
  • Accompanied by proof of purchase (order number or confirmation email)

Please note: due to the nature of stickers, items that show signs of use, peeling, or repositioning cannot be accepted for return.

🚫 No Exchanges

Just a heads-up — we currently only offer returns, not exchanges. If you'd like a different design, size, or scene, simply return your original item for a refund and place a new order for what you'd love instead!

📮 How to Start a Return

  1. Email us at info@stickerscenes.com with your order number and the item(s) you'd like to return
  2. We'll send you return instructions (and an address to ship to!)
  3. Pack up your stickers safely and send them our way
  4. Once we receive and inspect your return, we'll notify you that it's been processed

💸 Refunds

Once your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

🎨 Damaged or Incorrect Items

If your stickers arrived damaged, defective, or not what you ordered, email us at info@stickerscenes.com within 7 days of delivery with a photo or video of the item — we'll get it sorted with a replacement or refund.

❓Questions?

We're just an email away! Reach us at info@stickerscenes.com and we'll help however we can.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.